Contracts Co-ordinator - Barnsley

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Contracts
Ref: 92 Date Posted: Tuesday 14 Mar 2017

Balmoral Tanks Ltd is a leading European engineering design and manufacturing company. As a result of significant investment in people and plant, the company produces what is believed to be the most comprehensive range of tank products available from  a single source in the EU.

Civil engineering, wastewater treatment, drainage, rainwater harvesting, bulk liquid, fire fighting and potable water storage sectors are all key sectors for the company.

We are looking for a Contracts Coordinator to join our team.

 

Roles and Responsibilities

  • Co-ordinate project handover from the sales team and enter key data into our order processing system.

  • Review and confirm sales order packs, finalise and issue electronic job file to the administration team.

  • Accurately enter details into the 'Great Plains' contract management system.

  • Up-date customers of contract status throughout the contract process.

  • Co-ordinate with production, sales, installation teams and customers to ensure delivery and installation are to the highest achievable standard.

  • Promote the company brand and build on our excellent reputation within a competitive market place.

  • Deal with post-sale customer queries or complaints. Take corrective action and report via our NCR/customer complaints procedure.

  • Complete projects on system in terms of delivery and installation and trigger the issue of the customer invoice accordingly.

  • Manage projects in a manner which supports the accounts department on collecting project payment as per agreed customer terms. Ensure immediate response to accounts when payment is delayed as a result of poor performance on contract management.

  • Close contract in the system and provide analysis of project performance against the budget.

  • Compile and present weekly and monthly performance reports for the projects.

  • Engage and contribute to the continuous improvement ethos within the department and input accordingly.

  • The jobholder is responsible for developing the company’s image in the marketplace by pursuing the objectives of RATER:                     
    • Reliability (keeping company promises –dates, prices, workmanship)
    • Authority (knowledge, expertise providing comfort and security to customers)
    • Tangibles (appearance of employees, contractors, vehicles, equipment, packaging, behaviour)
    • Empathy (understanding of customer’s needs and problems)
    • Responsiveness (willingness to help the customer)

 

Qualifications

Required:           

        •     Minimum - HNC in a technical discipline.

Desirable:

  • Project management qualification.
  • IOSH – Managing safely or similar qualification.

Experience

Required: 

  • Delivering results by working across and with multiple departments.
  • Successfully manage multiple projects/tasks and deliver on customer deadlines

Desirable:

  • Project management in the construction and/or the water industry.
  • General technical/engineering/construction background and able to deal effectively and confidently with customer/installation problems and queries   

Skills/Training

Required:           

  • Proficient in MS Office Software.

  • Strong organisational and decision making skills.

Desirable:

  • Ability to read and understand technical drawings
  • Commercial understanding of how business functions.

 

Overall, we employ people who are flexible, methodical and effective team players. Everyone must commit to learning and be willing to thrive in a “Right First Time” culture. Your personal values must align with the Core Value of the Business, and you must never treat any customer (internal and or external) with complacency.